Dealing with difficult donors

  Donors are the lifeblood of any non-profit and should be treated like it. Every donor is valuable and should be duly appreciated and thanked for their contributions, generosity, and partnership. That said, the relationship between donor and organization isn't without its own type of strain or friction. While the vast majority of donors you cultivate will likely be selfless, generous people who just want to do their part to support your cause, there will always be a few...
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Are your volunteers feeling the love?

    The strength of a nonprofit lies in its people. That includes its staff and its volunteers. One of the most pressing (and difficult) tasks of any nonprofit hoping to expand its reach and make a positive impact in the world is to build and energize a body of volunteers. Great volunteers make great organizations. They are your best brand advocates and your foremost recruiting instruments. They can help your nonprofit grow, expand, and take on more ambitious...
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Percentage based billing is just about the worst thing ever.

  In recent years, percentage-based billing has become more and more common for vendors in the non-profit space, particularly to charge for the portions of their service that involve credit card / financial transactions. So instead of charging you a monthly / annual fee, you pay a certain % of each transaction you process using their service.  Now it’s beyond question that this is a fantastic and profitable business model. Let’s look at Visa Inc. who contrary to...
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Our David Saraiva talks about socially responsible growth in a post featured by the Center for Social Innovation!

  At Donor Engine, we believe businesses and organizations have a responsibility that is bigger than the bottom line. We need to think about the social impact of what we do. It’s one of the reasons Donor Engine is designed the way it is, to empower non-profits, both large and small, to better accomplish their mission and make as positive an impact as possible. We’re proud to see our CFO David Saraiva share a bit about those values and goals in this post by the Center...
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Changing the nonprofit software world

I believe that your organization should spend the absolute minimum time managing data and data silos, and as much time as possible focusing on the two things that really matter most: your mission and your donors.    As a software vendor in the charitable sector, that's an easy statement to make, but much harder to practice. It means when you're faced with a decision where increased profit is in direct competition with what's best for your customer. You do the right...
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We're featured on Hilborn Charity eNews!

The fine folks at Hilborn Charity eNews are featuring a guest post I wrote about ransomware and some simple security steps every nonprofit should follow!   Be sure to swing by and check it out:  Are you (in)secure?  
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Guest post on Nonprofit Marketing Academy!

  Our friends at Nonprofit Marketing Academy are hosting a guest blog from yours truly! Database imports can be intimidating, but I have a few simple tips that can radically simplify the process and ensure it goes as smoothly as possible.   Read about them yourself here!:  Ah, the Dreaded Database Import: Three Ways to Smooth a Database Migration
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5 things you need to know before your next tech purchase

  It’s rare that I meet someone who doesn’t have at least one (usually several) frustrating stories  about how a technology / software purchase went terribly wrong on them in one way or another.  In almost every case, by the time they realized things had gone off the rails, it was too late to do anything about it. You can’t control every cog of a complex purchase, big purchases are always going to come with some risk. But, there is a lot you can do as a savvy...
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Writing the perfect appeal letter

  Writing an appeal letter is one of those things that seems easy, right up until you have to put pen to paper. When you get right down to it, an appeal letter is making an extraordinary request, you're asking people to not only give up their hard-earned dollars for a cause, you're asking them to trust you to make the most of that money as well. It's a big ask. When you write an appeal letter, you have to make your case quickly and convincingly. You only get one chance...
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Accelerate your Non-Profit's success with regular tips and advice that let you get the most out of your technology.